Cancellation Policy
Flexible cancellation terms for your peace of mind
Standard Cancellation Terms
We understand plans can change. Our cancellation policy is designed to be fair and transparent.
Free Cancellation
Cancel up to 48 hours before check-in for a full refund, subject to booking terms.
Late Cancellation
Cancellations made within 48 hours may incur a charge equal to one night stay.
No-Show Policy
No-shows may be charged based on reservation terms. Please contact us if your plans change.
Special Conditions
Special Rates & Packages
Promotional or package bookings may follow different cancellation terms shown at booking time.
Group Bookings
Group bookings may require longer notice periods and separate cancellation terms.
Peak Season & Events
During peak periods or events, stricter cancellation timelines may apply.
Force Majeure
For extraordinary events beyond control, we review options and support guests case by case.
How to Cancel Your Reservation
To cancel your reservation, please contact us as early as possible using any available channel.
- Email: info@swisshotelkl.com (include your booking reference)
- Phone: +601 7710 0530 (available 24/7)
- You may also cancel through your booking platform if applicable.
- WhatsApp: Chat with us instantly
Important: Cancellation requests are confirmed after review by our reservations team. Keep your cancellation confirmation for records.