Privacy Policy
Your privacy and data security are our top priorities
Effective Date: January 2024
This Privacy Policy applies to all guests and visitors of Swiss Hotel Kuala Lumpur. We are committed to transparency and compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act (PDPA).
Introduction
At Swiss Hotel Kuala Lumpur, we are committed to protecting your privacy and securing your personal information. This policy explains how we collect, use, store, and protect data when you visit our website or stay with us.
Information We Collect
We collect details you provide directly, such as your name, phone number, email, booking information, and preferences. We may also collect technical information such as IP address, browser type, and device data through cookies and similar tools.
How We Use Your Information
We use your information to manage reservations, support your stay, provide customer service, send booking updates, improve our services, and comply with legal requirements. We do not sell your personal data.
Cookies & Tracking Technologies
Our website uses cookies to improve browsing experience, remember preferences, and analyze usage. You can control cookie settings in your browser, but disabling cookies may affect website functionality.
Third-Party Services
We may share information with trusted partners such as payment gateways, booking platforms, and analytics providers solely to support our operations and guest services.
Data Protection & Security
We implement security safeguards including secure systems and access controls. While we apply strong protection measures, no internet-based system can guarantee absolute security.
Your Rights & Contact Information
You may request access to, correction of, or deletion of your personal data where applicable. If you have privacy questions, contact us directly and we will respond within a reasonable timeframe.
Questions About Our Privacy Policy?
If you have any questions about how we handle personal information, please contact us.